Multi-Location Retail Business
Challenge
Managing customer reviews across multiple locations required significant manual effort and delayed response times.
Solution
Developed an AI-assisted review management platform capable of:
- Monitoring incoming reviews
- Generating response suggestions
- Managing approval workflows
- Tracking engagement metrics
- Centralizing reputation management
Technologies
WordPress, OpenAI, APIs, Automation Workflows
Outcome
Reduced review response workload while maintaining consistent customer engagement across locations.